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Customs Contact Information

To help our customers, we will try to maintain a list of phone numbers and/or addresses of Customs or other regulatory officials for various countries so you can check on the legality of importing our products into your country.

Please help us to maintain this list. If you have any contact information or see any errors, please let us know. If you have found better contact information or have a list of banned products, again, please let us know and we will update the table.

This list is by no means authoritative or complete. It is simply here to get you started in finding out what you can legally import.

Country Agency Phone number Website Comments
UK HM Revenue and Customs   http://customs.hmrc.gov.uk  
Australia Australian Customs Service (02) 6289 3732
From the US: 011 61 2 6289 3732
http://www.customs.gov.au/site/page.cfm?u=5549 Carbquik, pasta and various bars by mail to Australia is permitted by Quarantine, provided any fruit or nuts that may be in the bars are roasted and not raw. Note that items containing egg and dairy must be manufactured in one of the countries listed by the World Organization for Animal Health (formerly known as the Office International des Epizooties (OIE)) as free from foot and mouth disease (FMD) with or without vaccination. As the United States is one of these countries there should be no issue with importing the foods you have listed.

There is a 10kg weight limit on all non-commercial food consignments.
Canada Health Protection Branch (604) 666-3350 http://www.cbsa-asfc.gc.ca/import/menu-eng.html We do not offer UPS Candard Standard Ground because Canadian customers are charged large brokerage fees for Ground service. Brokerage fees are waived for Express delivery. So with the elimination of the brokerage fee and the large discount we offer off of standard rates, you will receive your package in less time for the same amount of money.
Portugal Infarmed Customs:
Telephone: 01 (Lisbon area code) 8318149 or 8318150
Fax: 8371433.
http://www.infarmed.pt Comments from a customer: After I made an order to you guys, I received a letter from Portuguese Customs asking me to send them a letter from Infarmed (Portuguese FDA) allowing me to receive this supplements or send them a medical prescription with the items I had ordered (Hydroxycut, Nortesten and Acetabolan). I got a medical prescription for the three supplements so after I send them I got my supplements. Also for your information, all packages saying Food Supplements are charged 15,2% Importing Tax + 17% VAT. If the package comes with a label saying Medicines they charge only the 17% VAT.
Belgium       Comments from a customer: I made a first order on April 1 (177$) and had it delivered by airmail and normal post- delivery: I only recieved the package today (July 15)!! And had to pay 35Euros taxes!! I know Netrition is not responsible for this at all!! At the post-office they told me this was a normal retardation! Now, and this is very important, I made a second order on July 10 (150$) USING UPS Worldwide Express and it arrived yesterday (July 14), so even before the first package!! And even better: I did not have to pay any import taxes! Concluding: bottom line is: if you order out of Belgium (and maybe other European countries as well) use UPS (or maybe FedEx). It may be some $ more to order, but it is MUCH (3 days instead of 3 months!) QUICKER and CHEAPER in the end (no import taxes!).

Caution: Your experience may differ from this one.

Turkey       Comments from a customer:
Orders must be less than $100 to get through Turkish customs.

I have had many experiences with customs. There are no specific import laws on product basis but here are the laws and personal experiences:
- According to the law, orders must be below 75 Euro in order to pass without any import permissions. Try to stay below 75 Euro including shipping cost.
- Do not order same product more than once. But you can try to order different brands of the same product.
- Try to order not more than 3 products
- Try to stay below 10-12 lbs for the whole package weight.

These products have proven to be safe to import:
Whey products, Amino Acids, Carbohydrate Drinks, Glutamine, l-Carnitine

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