We have created this list of some of the most Frequently Asked Questions we receive. Please read these before contacting us to see if the answer to your question is already here.
How much is the shipping charge?
Please read our complete ordering policies for details.
Simply add the items to your shopping cart, then display the shopping cart contents. There you will see a link to view all available shipping options and charges.
For US destinations, we offer a fixed shipping charge of $5.99 per order by UPS Ground delivery within the contiguous 48 United States. We also offer UPS Next Day, Next Day Saver, Two Day, and 3 Day Select as well as US Postal Service Priority Mail services at a higher cost. The exact cost is based on the weight and destination of the package. In order to determine the shipping cost, we need to know the exact products and quantities you are ordering. Our online ordering system will automatically calculate the shipping options and charges for you, so just add the items to your shopping cart and then display the shopping cart contents to see the shipping options and charges.
Shipping charges on international and other orders not within the contiguous 48 United States are based on the destination and the weight of the package. In order to determine the shipping cost, we need to know the exact products and quantities you are ordering. Our online order form will automatically calculate the shipping options and charges for you, so just add the items to your shopping cart and then display the shopping cart contents to see the shipping options and charges.
Will you match a price on the same product from another company?
Sorry, but we have found that it is too time consuming to track down the legitimacy of a company, the company's price, their product availability, and the company's quality of service and breadth of products. Please note that there are thousands of people and companies selling similar items on the Internet, but we believe few compare to the quality of service that we offer. Honestly, we have heard thousands of horror stories of customers that got suckered in by a low price at a website but the products never showed up or they waited weeks to get it, received expired products, and/or had no one to call and no one that will answer their email messages or phone calls.
Our first priority is providing you with high quality service. We do an excellent job in maintaining a huge variety of products, keep all products in stock and alert you prior to ordering when they are not, provide product information, excellent prices, shipment options and costs prior to ordering, easy tracking of your shipments and overall top-notch service at all times. We feel that this level of service is better than all of our competitors and provides you with best overall value consistently and doesn't waste your time. We hope you agree, but we understand if you choose to do your business with the company with the lowest price on each individual item.
Please feel free to bring our attention to specific products on which you feel we are over-priced and we will consider adjusting its price during our next round of pricing revisions. We really do appreciate the feedback and your business. We are doing everything we can to keep you coming back.
I own a gym or retail store and would like to buy products from you for resale. Do you offer wholesale pricing?
We offer two ways to get discounts on an order - including substantial discounts at the wholesale level.
1. The total value of your purchase 5% off on $200 or more - There is a small $5.99 shipping charge in the contiguous 48 United States or more for outside the 48 states. Our shopping cart handles all of this very nicely in computing and presenting all of the possible shipping options and charges prior to checking out.
2. Wholesale pricing - If you are a reseller and your orders average $2000 per month or more. Minimum order is $500. Pre-payment is required. For details, visit Wholesale Pricing.
Please review our Ordering Policies for complete information.
If you have a website, we also offer a way for you to make money by participating in the Netrition Affiliates Program which pays you for referring people that actually make a purchase at our website: http://www.netrition.com/affiliates_overview.html
I live in (or will be traveling through) the Albany, NY area. Can I pick up my order to save on shipping costs?
Yes, you may pick up the order from our warehouse, but we run a highly optimized warehouse and do not have a retail store for you to walk around and browse.
It is still most efficient for us if you place your order online and specify "Customer will pick up package at Netrition's warehouse. No shipping charge." in the Instructions for Netrition field during the Checkout. You may pick up your order Monday - Thursday between the hours of 8:30am - 4:30pm or on Friday between the hours of 8:30am - 4pm.
Can you send me more information on [any product]?
In general, we do not have more information than what is on our web pages. We try to put as much information as possible on our website to allow you to make an informed decision. In addition to nutrition facts for each product we often have further information regarding the product's usage and expected result. If you need information beyond what we have listed on our website, you would have to contact the manufacturer. Contact information for the manufacturer, if we have it, is located at the end of the nutrition facts listing for each product.
Can you send me a product catalog?
We are not currently offering a printed product catalog. However, if you would like, you can print a price list for all the products we carry here: http://www.netrition.com/cgi/catalog.cgi
For detailed product information including nutrition facts and customer reviews, please refer to the product pages on our website.
Is [any product] legal to import into my country?
We do not know. Check with your country's Customs office or other drug control agency. We will attempt to maintain a list of the appropriate organization to contact in various countries. See Customs Information web page.
If you have any information for your country that we do not list, please let us know.
Can you provide medical advice or make a recommendation for any of the products you carry?
We do not have a nutritional specialist or medical staff on hand to give supplementation or medical advice.
I selected Airmail as my shipping method. How can I track my package?
International Airmail packages do not have an ID or tracking number. If you select International Airmail as your shipping method, your package will be delivered to you by your local postal service. The International Airmail service picks up the packages from our warehouse, processes the packages and puts them directly into the postal service of your country.
The shipping times to International addresses via Airmail can vary greatly. In our experience, it is not unusual for it to take several weeks (even if you have received packages quicker on previous orders with us). This delivery service requires that we wait 60 days from the date of the shipment before we can begin trace proceedings. If you do not receive your package within 60 days, please let us know.
Do you have any coupons?
While our focus is on giving you "Every Day" low pricing and exceptional customer service, we do offer coupon promotions from time to time, as well as several other ways to save with Netrition:
1. Coupons: Any coupons we have available are advertised in our Deal of the Week email (which is also posted on our homepage). If you have not done so already, you can subscribe to our Deal of the Week.
2. Facebook: Like us on Facebook to view our weekly deals: https://www.facebook.com/pages/Netritioncom/210889832433
3. Specials: http://www.netrition.com/cgi/view_promotions.cgi
4. Clearance: http://www.netrition.com/cgi/clearance_display.cgi
5. Freebies: We offer free gifts with qualified purchases. You can view our current free gift promotions at http://www.netrition.com/freebies_page.html
6. 5% Discount: You can save even more money by taking advantage of our 5% discount on orders totaling $200 or more (before shipping charges). These discounts are in addition to our regular deep discounted prices, special sale and clearance items. Our online ordering process will automatically deduct the 5% when your total order is $200 or more.
Can you tell me where I can purchase [any product] in my local area?
We are a retailer, not a manufacturer. Our "store" is our online website. We do not have any information about who else might carry the products.
We carry thousands of products that you may have a hard time finding in a local store in your area. We do an excellent job with:
We would welcome your order and think you will be very pleased with our service.
Do you offer ice packs for heat sensitive or perishable products?
Yes. When checking out, you will be presented with a "Thermal Packaging" option for products that are at risk of melting or molding. This service consists of an insulated box and re-usable ice packs at a minimal cost for your entire order.
When you receive your package:
CHOCOLATE PRODUCTS: Immediately REFRIGERATE for at least 1-2 hours before opening. This will allow any chocolate that has softened during shipping to reset.
Do you have any discounts available?
We offer a 5% discount on orders totaling $200 or more (before shipping charges). These discounts are in addition to our regular deep discounted prices, special sale and clearance items. Our online ordering process will automatically deduct the 5% when your total order is $200 or more.
Can I get samples of the products you carry?
We do not have samples readily available as we are an online retailer and we do not manufacture any of the products that we sell. Occasionally we offer a 'sample bag' as a free gift for orders totaling $75.00 or more (before shipping). We do have a Protein Sampler Pack available for purchase that contains 14 one-serving sizes of our best selling protein products: http://www.netrition.com/netrition_protein_sampler_pack.html
If you are interested in a certain product you can contact the manufacturer to see if they have any samples to offer you. We provide contact information for manufacturers, if available, near the end of the nutrition facts listing for each product we carry.
|Shop quickly using your personal Order History! View prior purchases to re-order the same products!||$5.99 shipping charge for the entire order within the contiguous 48 United States.||5% Discount on Orders of $200 or more! Retailers: Volume Discounts Available.||All Products Are In Stock Unless Marked Out Of Stock. Really! Don't Settle for Less.||Learn how to get FREE stuff! - T-Shirts, Shaker Bottles, and More!|
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